RETURN, REFUND & EQUIPMENT POLICY

Effective Date: March 23, 2026  |  Last Updated: March 23, 2026

This Return, Refund & Equipment Policy applies to all hardware and software subscriptions provided by SkyCoach, LLC. By entering into a lease agreement with SkyCoach, you agree to the terms outlined below.

SkyCoach is committed to ensuring every customer has a positive experience. We stand behind our products, carry equipment insurance on behalf of all customers for the life of the lease, and work closely with schools, athletic programs, and organizations to resolve any issues.

1. EQUIPMENT LEASE AGREEMENT

All SkyCoach Sideline Replay hardware is leased to the customer on an annual basis. The customer does not own the equipment. SkyCoach retains ownership of all hardware at all times.

1.1 Lease Term & Renewal

The equipment lease renews annually. If a customer elects not to renew for the following year, the following terms apply:

• The customer must notify SkyCoach of their intent not to renew before the start of the new lease term.
• All SkyCoach equipment must be returned and received by SkyCoach no later than the renewal date of the upcoming lease term.
• Equipment must be shipped using a trackable shipping method. SkyCoach is not responsible for items lost in transit.
• Customers who have not returned all equipment by the renewal date will be charged the full annual renewal fee. No exceptions will be made for equipment returned after this date unless prior arrangements have been made in writing with SkyCoach.

SkyCoach will make reasonable efforts to remind customers of the return deadline, but it is ultimately the customer's responsibility to return equipment on time.

1.2 Equipment Insurance & Replacement

SkyCoach carries equipment insurance on all leased hardware for the life of the customer's active lease. If any leased SkyCoach equipment becomes defective, damaged, or non-functional during normal use, SkyCoach will replace the equipment at no cost to the customer.

To request a replacement, contact SkyCoach support. A support representative will verify the issue and coordinate the shipment of replacement hardware.

Equipment insurance does not cover loss or theft of equipment, damage resulting from intentional misuse, or use of equipment outside the environment and purposes for which SkyCoach products are designed.

1.3 Condition of Equipment

Customers are expected to exercise reasonable care in the handling and storage of leased equipment. Normal wear and tear from use in athletic environments is expected and will not result in additional charges upon return.

2. 30-DAY PERFORMANCE GUARANTEE

SkyCoach stands behind the performance of our system.

If your SkyCoach system does not perform its core functionality as demonstrated, including recording, uploading, and providing video replay, we will work with you to resolve the issue. If our support team cannot resolve the issue, you may be eligible for a refund within thirty (30) days of delivery.

This is a performance-based guarantee, not a no-questions-asked return policy.

2.1 Steps to Request a Refund Within 30 Days

To be eligible for a refund under the 30-Day Performance Guarantee, customers must complete the following steps:

1. Step 1 - Contact Support. Notify SkyCoach of the issue within three (3) days of occurrence by contacting our support team.
2. Step 2 - Troubleshoot With Our Team. Work with SkyCoach support to diagnose and resolve the issue, including participating in troubleshooting calls and following recommended setup adjustments.
3. Step 3 - Allow Resolution Opportunity. Provide SkyCoach a reasonable opportunity to resolve the issue. Refunds will only be considered if the issue cannot be resolved.
4. Step 4 - Request Return Authorization. If the issue cannot be resolved, request approval from SkyCoach to return the equipment for a refund.
5. Step 5 - Return Equipment. Return all equipment, including all components, cables, mounts, and accessories. Equipment must be complete and in good working condition (normal use is acceptable). Customers are responsible for return shipping costs.
6. Step 6 - Inspection & Refund Processing. Once SkyCoach receives and inspects the equipment, we will process the refund if all conditions are met.

2.2 Reporting Timeframe

To qualify for the 30-Day Performance Guarantee, the customer must initiate the support process outlined in Section 2.1 within the thirty (30) day guarantee window, and must contact support within three (3) days of any individual issue occurring. This ensures our team can assess problems while conditions are current and reproducible.

The performance guarantee does not apply if a customer contacts SkyCoach at the end of a season or after multiple games to report that the system has not been working, without having initiated the support process described above.

2.3 Intended Use

The performance guarantee applies only when the SkyCoach system is used in the environment and for the purposes for which it was designed, and when the customer's hardware and network infrastructure meet SkyCoach's published minimum operating requirements at all times.

3. DISCRETIONARY REFUNDS & CREDITS

SkyCoach values its relationships with schools, athletic programs, and partner organizations. In cases that fall outside the terms of this policy, refund or credit requests may be considered on a case-by-case basis at the sole discretion of SkyCoach. We encourage customers to reach out to us directly to discuss their situation. We're here to help.

4. LIMITATION OF LIABILITY

The amount of any refund under this policy is limited to the amount actually paid by the customer to SkyCoach for the applicable lease term or subscription period, excluding shipping and handling fees.

Under no circumstances shall SkyCoach be liable for any consequential, indirect, special, punitive, or incidental damages arising from the use of or inability to use the SkyCoach system, whether foreseeable or unforeseeable, including but not limited to lost revenue, lost data, or interruption of athletic programs.

5. CESSATION OF USE

Customers who receive a refund under this policy must cease all use of the SkyCoach platform and return all leased hardware and equipment. Refunds will not be issued until all equipment has been received and inspected by SkyCoach.

6. HOW TO CONTACT US

For return requests, refund inquiries, equipment replacements, or any questions about this policy, please contact SkyCoach support:

7. CHANGES TO THIS POLICY

SkyCoach reserves the right to update this policy at any time. Changes will be posted on our website with an updated effective date. Customers are encouraged to review this policy periodically.